Module 1 | Day 1 |
Unit 1 | Day 1: What to Expect and Takeaway (OPEN FIRST!) |
Unit 2 | Saskatoon Origin |
Unit 3 | Table and Seat Numbers |
Unit 4 | Recognizing the Different Appetizer and Entrees |
Unit 5 | On the Job Training: Food Running Shift |
Unit 6 | Homework |
Module 2 | Day 2 |
Unit 1 | Day 2 - What to Expect and Takeaway |
Unit 2 | Quiz: Saskatoon Origin |
Unit 3 | Quiz: Table Numbers and Seat Numbers |
Unit 4 | Quiz: Recognizing the different Appetizers and Entrees |
Unit 5 | Micros Point of Sale Knowledge and Practice |
Unit 6 | Food Knowledge: Specials (Appetizers and Entrees) and Spiel for Specials |
Unit 7 | Food Knowledge: Desserts and Spiel for Desserts |
Unit 8 | How to Greet the Table and Get the Guests' Names |
Unit 9 | On the Job Training: Follow 100%; Try to ring up everything in Micros |
Unit 10 | Homework |
Module 3 | Day 3 |
Unit 1 | Day 3: What to Expect and Takeaway |
Unit 2 | Quiz: Food Knowledge Specials (Appetizers and Entrees) |
Unit 3 | Quiz: Food Knowledge Desserts |
Unit 4 | Drills (Greetings and Specials) |
Unit 5 | Food Knowledge: Wild Game |
Unit 6 | Beverage Knowledge: Menu Wines (Name, Grape, Origin) |
Unit 7 | On the Job Training: Follow 50%/Be Followed 50% |
Unit 8 | Homework |
Module 4 | Day 4 |
Unit 1 | Day 4: What to Expect and Takeaway |
Unit 2 | Quiz: Food Knowledge Wild Game |
Unit 3 | Quiz: Beverage Knowledge: Menu Wines (Name, Grape, Origin, Glass and Bottle versus Bottle only) |
Unit 4 | Drill the Spiel for the VIP Club and Review Card with the Trainer |
Unit 5 | Food Knowledge: Tame Game |
Unit 6 | Food Knowledge: Fish and Seafood |
Unit 7 | Beverage Knowledge: Beers (Name, Type, Draft versus Bottle) |
Unit 8 | On the Job Training: Be Followed 100% |
Unit 9 | Homework |
Module 5 | Day 5 |
Unit 1 | Day 5: What to Expect and Takeaway |
Unit 2 | Quiz: Tame Game |
Unit 3 | Quiz: Fish and Seafood |
Unit 4 | Quiz: Beer |
Unit 5 | Food Knowledge: Poultry and Pork |
Unit 6 | Food Knowledge: Appetizers |
Unit 7 | Beverage Knowledge: Liquors and Bar Drinks |
Unit 8 | On the Job Training: Two Table Section |
Unit 9 | Homework |
Module 6 | Day 6 |
Unit 1 | Day 6: What to Expect and Takeaway |
Unit 2 | Quiz: Food Knowledge: Poultry and Pork |
Unit 3 | Quiz: Food Knowledge: Appetizers |
Unit 4 | Quiz on Beverage Knowledge: Liquors and Bar Drinks |
Unit 5 | The Artwork of Saskatoon |
Unit 6 | Beverage Knowledge: Intermediate Wine Training |
Unit 7 | Food Knowledge: Specials Diets |
Unit 8 | On the Job Training: Full Server Status |
Unit 9 | Homework |
Module 7 | Day 7 |
Unit 1 | Day 7: What to Expect and Takeaway |
Unit 2 | Quiz: The Artwork of Saskatoon |
Unit 3 | Quiz: Intermediate Wine Training |
Unit 4 | Quiz: Special Diets |
Unit 5 | The Art of Hospitality and The Power of Presence |
Unit 6 | Beverage Knowledge: Intermediate Beer Knowledge |
Unit 7 | 102 Tips on Service and Hospitality (Part 1) |
Unit 8 | Homework |
Module 8 | Day 8 |
Unit 1 | Day 8: What to Expect and Takeaway |
Unit 2 | Quiz: The Art of Hospitality and The Power of Presence |
Unit 3 | Quiz: Beverage Knowledge: Intermediate Beer Knowledge |
Unit 4 | Quiz on 102 Tips on Service and Hospitality: Part 1 |
Unit 5 | 102 Tips on Service and Hospitality (Part 2) |
Unit 6 | Legend of the Lodge |
Unit 7 | Handling the Rush |
Unit 8 | Misc. Study Guide for Quiz |
Unit 9 | Homework |
Module 9 | Day 9 |
Unit 1 | Quiz on 102 Tips Service and Hospitality Part 2 |
Unit 2 | Handling the Rush Quiz |
Unit 3 | Misc. Quiz |
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